Conditions

Lora Leedham Jewellery Ltd - Terms & Conditions (Bespoke Commissions)

 

1. General - By placing a bespoke order with Lora Leedham Jewellery Ltd, the client agrees to the following terms and conditions. These are designed to ensure clarity, fairness, and a positive working relationship.

2. Consultations & Design Development- Initial consultations (via email, phone, or in-person) are complimentary.- Following the design brief, a formal quote will be issued.- Designs are considered final once approved by the client. Any significant design changes made after approval may incur additional costs.

3. Deposits- A non-refundable deposit of the final quote is required before any work or material purchasing begins.- This deposit secures the commission slot and covers material costs and initial labour.- No materials will be ordered, nor work commenced, until the deposit is received.

4. Cancellations- If a client cancels after work has begun, the deposit will be retained to cover the costs incurred.- In cases where additional work has been carried out beyond the deposit value, the client may be liable for those costs.- Cancellation of a completed piece does not exempt the client from payment of the remaining balance.

5. Amendments & Alterations- Minor alterations (such as engraving adjustments or small size tweaks) are usually included in thecommission, unless otherwise stated.- Significant design changes after commencement may incur further charges. - Clients will be notified of any such costs before changes are made.

6. Progress Updates- Clients will be sent progress photos during key stages of the making process.- Any concerns should be raised promptly - delays in feedback may delay the completion timeline.

7. Completion & Collection- Final balances must be paid before the finished piece is collected or delivered.- Pieces not collected within 90 days of completion may be stored securely, with storage fees applicable after this time.

8. Refunds & Returns (Bespoke Work)- Bespoke pieces are non-refundable and non-returnable, unless faulty, in accordance with the Consumer Rights Act 2015.- A change of mind or personal preference does not qualify for a refund.- Any faults will be assessed and rectified at the maker's discretion within a reasonable timeframe.

9. Hallmarking & Certification- All precious metal items are hallmarked by an official UK Assay Office where legally required.- Stone certifications or appraisals (if applicable) will be provided on request and may incur additional fees.

10. Intellectual Property- All design concepts and images remain the intellectual property of Lora Leedham Jewellery Ltd unless otherwise agreed.- Reproduction of designs without permission is strictly prohibited.

11. Customer Responsibility- Clients are responsible for providing accurate information (finger sizes, engraving text, etc.).- Lora Leedham Jewellery Ltd cannot be held responsible for issues arising from incorrect details provided by the client.

12. Legal JurisdictionThese terms are governed by and construed in accordance with the laws of England and Wales.

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